Our promise
30-day money-back guarantee
Applies to any purchase — complaint packs and Unlimited subscriptions alike. Refunds are issued in your local currency at the price you paid at checkout.
01How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. You can request a refund in one of two ways:
Option A — Self-serve
Visit paddle.net, look up your order with the email used at checkout, and request a refund directly.
Option B — We'll help
Email support@complainly.app and we'll arrange the refund with Paddle on your behalf.
02Subscriptions
You can cancel your Unlimited subscription at any time from your account. After cancellation, access continues to the end of the current paid period. The 30-day money-back guarantee applies to your most recent subscription charge.
03Questions
Any questions about a refund or charge, email support@complainly.app. We usually reply within one business day (London hours) — that can mean the next morning if you're in the US or Asia. Refunds are processed in the currency you paid in at checkout. The legal entity behind Complainly is listed in our Terms.